If You’re Stuck, Just Google It.
Do you know what I do if I don’t know? I google it. Sounds obvious, I know. But many times, the obvious is un-obvious.
Yesterday, I had a customer ask me what to do because they got an error message when trying to open a document on their computer. I googled the error message, and told her the answer. Yes, you can copy, paste and search on a specific error message.
I’ve had a customer ask me industry-related questions. I googled the question and looked for the answer.
I’ve had a customer ask me which software program works better. I asked google for a comparison, and got the answer.
The information is there if you want to find it. But, you do have to discern between real and make-believe. For one, I don’t look at the first few search results because they are ads disguised as results. I scroll down and then look for valid sources, keeping in mind that everyone is a blogger with an opinion these days.
A few examples of good question and answering websites (based on my google search just now … and experience) include:
I just want to remind you that not everything is a crisis when you don’t have the answer at hand. Perform a quick search before you panic; you may just be pleasantly surprised at how easy the solution is. 99% of the time I respond to those seeking answers with the statement that I just googled it, they always say, “I don’t know why I didn’t do that. Duh!” There’s a wealth of knowledge out there at your fingertips, just be sure to follow valid sources of information.